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General Inquiries

Welcome to our general inquiries page.

Members: We have a special section for you. Visit the Member Contact Information page for a complete list of important phone numbers and contact information including medical and pharmacy preauthorizations, utilization management, complaints and appeals, claims addresses and more. Thank you.

Web Support

Have a question about the site? Contact the Net Support Team at 866-213-0802 from 8:00 AM - 6:00 PM.

Secure Messaging

As a member of Coventry Health and Life Insurance Company, you may submit questions to us electronically through My Online Services, our secure member functionality. By clicking the Message Center link in the gold left navigation bar on My Online  Services, you can submit questions and be guaranteed that your question remain confidential.


5350 Poplar Ave.
Suite 390
Memphis, TN 38119
866-513-0413 - Toll Free


Member Contact Information

For a full listing of all important contact information related to member care, please visit our Member Contact Information page.

Medical Preauthorizations


Local - 901-462-3280
Toll Free - 800-292-4470

Pharmacy Preauthorization

You may contact our Pharmacy Help Desk at 800-378-7040 or dial the Customer Service number located on the back of your
member ID card.

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm CST by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax lines.

Communication of Utilization Management
Utilization Management staff is available Monday through Friday from 8:00 am to 5:00 pm CST via our toll free number at 800-292-4470 to assist you with questions you may have about the Utilization Management process. Members can access the Utilization Management Department via the Customer Service number located on the back of your member ID card. The call may be directly transferred from the customer service representative into the Utilization Management department where a staff member will identify themselves by name and title.

After normal business hours, callers will hear a recorded message with instructions on how they can reach a Health Services Utilization Management staff member or will have the option to leave a message which will be responded to the next day. Our UM staff will identify themselves by name, title and organization name when initiating or returning calls regarding UM issues.

Coventry offers TDD/TTY services for deaf, hard of hearing and speech impaired members.
For Tennessee members who are hearing impaired mayl use their TDD/TTY to call 711 or 800-735-2962.

Language assistance via the language line is also available for members if there is a need to discuss UM issues. Our Customer Service Department will contact the Language Line for interpreter services when necessary.


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Customer Service

7 am-6 pm, Monday-Friday


Claims Address

Coventry Health and Life Insurance Co.

P.O. Box 7170
London, KY 40742-7170


24-Hour Behavioral Health Services



Health Services






Provider Hotline



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8 am-5pm, Monday-Friday


Self-Service Online
Account Management






Broker Marketing Supplies



Broker Services

(Claims, billing, general service)


Broker Commission Services

(Commission payment, status,
statements, etc.)
1-866-765-7749 (#1)

Request More Information

Use our online form to submit a question or request more information.

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